Keywords: Government websites / assessment
State Council Information Office Chen Dawei, deputy director of third-party rating agencies
hope to further the different functions according to the department, the different characteristics of places, strengthening the classification guidance, performance evaluation to further improve the objective the government website , impartial, scientific and regulatory.
the State Council Information Office e-Government Group Director Chen Villas
process in promoting the integration of resources, should sort out issues through service to streamline business processes and information The relationship between the process and actively promote cross-sectoral information sharing.
Outstanding Feature-oriented, focusing on rich content, to improve the quality, focus on convenience of the public. David Chen said in his speech so.
session was organized by the State Council Informatization Office, China Electronic Information Industry Development Institute contractors.
by the State Council Informatization Office, the State Council jointly commissioned, the China Electronic Information Industry Development Institute in the past year, China carried out the 2006 performance assessment of government websites. China Software Testing Center on behalf of the Deputy Director Zhang Xianghong Institute of China Electronic Information Industry Development in the General Assembly issued a performance evaluation results (see Table 1, Table 2, Table 3, Table 4).
compared to 2005, the State Council ministries and commissions website ranking in the Ministry of Information Industry, General Administration of Quality Supervision, Inspection and Quarantine prominent progress, ranking increase by a big margin; Ministry of Information Industry, National Development and Reform Commission, the State Administration of Taxation for the first time into the top 10.
2006 the government websites of the three year trend
2006 the Chinese government website performance evaluation results show that the trend of the development of government web sites mainly in three areas: ownership rates steadily increased the level of performance has improved, significant progress application effect.
the State Council Information Office e-Government Group Director Chen Villas at the meeting affirmed the government websites of the progress made in 2006. ; the various regions and departments attach great importance to e-government building, especially the construction progress has been made portal development. gradually improve the system of national government websites, government websites in the promotion of government information, and improve work capacity, improve public services, etc. application effect of gradually revealed. Our system of government websites shape. the State Council attached great importance to the central government portal website content security work, 2005, 2006 consecutive relevant documents issued by strengthening supervision, briefings, etc., and gradually form of information gathering and editing, information submitted, the audit, the working mechanism of release. , significant progress application effect.
compared with 2005, 2006, the average of all levels of government websites with rate of 4.5% to 85.6% (see Figure 1). from the average performance level, the levels of government site have been enhanced (see Figure 2).
open the online information, online services and the number of public participation are the breakthrough in 2006, the application effect of various levels of government websites has improved significantly. which, online work matter volume significantly improved, nearly 20 leading government websites Law Guide number of breakthroughs in 1000, forms download service exceeded 600, online reporting services to break through the 250. In public participation, open to handle the public on the number and proportion of increase in the synchronization of 20 leading public reply to the government website information on average 4061 more than last year increased 58.2%.
information disclosure to improve the transparency of government work, in promoting the country's major policies, carry out economic regulation, strengthening public administration have played a positive role. Chen Villa said in a keynote speech in public participation, the government website to expand channels for democratic participation, government websites have gradually become a bridge between the government and the public.
government websites into content-oriented phase of < br> content-oriented phase of the construction site to clear the number of web-based architecture and expanded services, Web site content to information disclosure, online work and public participation in the three main functional orientation. goal is to achieve the number of government web sites of public services to twenty thousand items, 100% of social awareness, customer satisfaction exceeding 40%.
2006 the Chinese government website performance evaluation report (hereinafter referred to as Report) that the Chinese government Web site's development will go through three stages, namely, technology-oriented stage, the content-oriented and service-oriented Stage stage. Among them, technology-driven stage whether the site is mainly to solve problems, and content-oriented phase of the main content of the site is to solve many problems, mainly to resolve service-oriented Stage The quality of services issues . whether the three stages were resolved, how much worse the problem.
from 1998 to 2005, is the initial stage of China's government websites, feature is a technology-oriented, focused on solving the site for problems. This phase the construction site to construction of infrastructure and platform-based, Web content to the basic profile information and propaganda, the site management to carry out the civil service-based information technology skills training, evaluation and technical nature to the main website coverage. report , the main objective of this phase is to increase the ownership of government websites, if more than 80%, the basic formation of a national site-level system. In 2005, technology-oriented, characterized the first phase is over.
From 2006 to 2010, China's government websites in the second stage of development, that is, content-oriented phase. The second phase of the construction site to clear the number of web-based architecture and expanded services, Web site content to information disclosure, online work and public participation three main functional orientation. Web site content maintenance management system to enhance the main comprehensive evaluation of information, the number of regulatory and service oriented.
report noted that China's government websites are now at the critical content-oriented stage of development, should be to number reached twenty thousand public service, social awareness to 100% customer satisfaction over 40% of the target, but also going through a difficult process.
compared with the global leader in quality and quantity of the level of the gap
While our government web site in 2006 has made considerable progress, but with the United States, Canada, China, Hong Kong SAR and the European Union and other leading national and regional government websites, there is a large gap in China.
present, many the world's leading service-oriented government website has entered the phase of services is extremely rich, user-centered, scientific classification for all types of users of services, and can provide a wealth of personalized, professional-service scenarios.
compared the world leading level, China's government websites on both the quality and quantity there is not a small gap. For example, the website services in Canada has reached 22,000 items, Hong Kong SAR site is 40,000 figure. And in our country services do better on the number of projects of the Shanghai government website only 2,300.
unique service, for example, offering salon on the application and start the bakery will provide separate services, respectively. Canada's government websites can be set to more than 2,000 different clients, allowing for many different companies or individuals to provide targeted professional services. For example, the Government of Canada website, you can focus on child development education, health, Parental Controls, etc. for parents and children up to 300 users over service matters. Website and enhance service awareness
public service resources in accelerating the integration of rich content services to government websites at the same time, increase the number of services, content and services are also essential.
the face of the gap, drawing the world's leading government website success is particularly important. Chen Villas pointed out that China's government websites in 2007 should improve and enhance the following four aspects: First, the enterprise and the public as the center, enhance service awareness, the public and businesses to understand the basis of work, procedures and called for effective steps to facilitate the masses; Second, we should strengthen the integration of resources, improve service capabilities, and make people less at running, a small seal, less waiting, more work effectively for the people, fast work and good things; third, should increase promotion, to raise public awareness and acceptance, to resolve the government website service the last mile problem; Fourth, we should further study and improvement of assessment methods, implementation of the service level and application level performance evaluation of government web sites as an important basis for to achieve through Assessment and use.
as experts in the field of e-government, Zhang Xianghong also put forward five points: First, the Government must focus on the central work site, speed up transformation functions, provide more practical and useful service; second should strengthen the security system, improve the level system, and continue to promote the construction of sub-sites model; the third, the establishment of public directory information, improve standardization, and continue to strengthen key government information public; Fourth, the establishment of public services directory, be sure to caught on a million to about personalized service; Fifth, public participation and interaction around the theme of the Government to work closely to plan.
2006 year for information technology and e-government development is not unusual for year, the fifth of the Chinese Government released the results of performance evaluation web site provides us with a review and sort, sum up the opportunities and prospects. strengthen the government websites and applications, improve social management and public service capacity, is to deepen the e-government applications and promote government management innovation, building a service-oriented government long-term task.
2005 to 2006 performance levels of government websites compared
2003 to 2006 the government website has links to rate comparison
ministries Star
site the most transparent website: Environmental Protection Administration
Comments: Master part comprehensive and focused; sub-station is rich in content, a huge amount of information, information disclosure indicators in the class website the first among the ministries.
the most convenient site: Ministry of Agriculture
Comments: In the main work station to provide a standardized guide to link directly under the Secretary of the relevant forms to download online work, and publicity of the outcome; provides a full service online approval process, in the As this year's top ten ministries in the new face of class website, website of the Ministry of Information Industry is also the top ten in the largest increase compared to last year's one, to administrative matters, 36, 89 and 11 form all the Internet service system, in work around the functions of the public information, provide forms and information to download and build the online service system, improve public participation in terms of channels have achieved significant progress.
the AQSIQ Web site affiliates to strengthen integration of information and services, construction the two committees, sub-stations, sub-divisions of 21 agencies and 73 local quality supervision station window, the query system and the Forum building in the same remarkable results.
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